Encryption while you work

You Receive a Message Whitelist Initialization Exception Occurred

Modified on: 2019-11-08 12:04:48 +0000



Overview


MediaSeal is tested against many industry standard applications.  After ensuring MediaSeal Decryptor is compatible with an application, we add the application to our list of approved applications which is referenced by MediaSeal Decryptor Client.
MediaSeal Decryptor periodically checks http://gs.cloud.mediaseal.com for the latest version of the list.

If there is a problem reading the local copy of the list and / or MediaSeal Decryptor cannot download the latest version of the list then the error can occur.

Issue

When Decryptor starts or when opening a MediaSeal protected file, you receive the following error.


Whitelist Initialization Exception Occurred.


Application cannot continue and will be stopped.  Try rerunning it, but if this does not resolve the issue then please report the problem to technical support at support@medialseal.com 




Cause

Solution


If possible, enable your computer to connect to https://gs.cloud.mediaseal.com, alternatively reinstall MediaSeal Decryptor Client

or

Contact support@mediaseal.com and a MediaSeal Support team member will be able to assist you.







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