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How do I reset/retrieve a licence from an unusable machine?


Modified on: 2022-09-28 16:41:48 +0100


Question


What to do if my machine is not accessible anymore and need to recover ilok license?


Answer


It is now possible for the user to report a machine as unusable by downloading and using iLok Licence Manager from iLok.com.


First launch iLok Licence Manager, then login using your iLok account.

Right click on the unusable machine > select 'Report as Unusable'


Type in a reason, and click Submit Request.


Please contact support@mediaseal.com to track the progress of your licence reset request.



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