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How do I reset/retrieve a licence from an unusable machine?


Modified on: 2022-07-12 11:32:43 +0100


Question:


What to do if my machine is not accessible anymore and need to recover ilok license?


Answer:


It is now possible for the user to report a machine as unusable by downloading and using iLok Licence Manager from iLok.com.


Right click on the unusable machine > select 'Report as Unusable'


Type in a reason, and click Submit Request.


Please contact support@mediaseal.com to track the progress of your licence reset request.



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