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How to fresh install MediaSeal on a macOS?

Modified on: 2023-09-20 17:40:00 +0100


Question:


How to fresh install MediaSeal on macOS?


Answer:


To install MediaSeal Decryptor Client Toolset for macOS, please ensure that you have closed any open applications and saved all your files. MediaSeal Decryptor Client Toolset will require you to restart the machine once the installation is completed. 

First uninstall any previous versions of MediaSeal.


  1. Open or extract the contents of the file MediaSealDecryptorx.x.xOSX.zip
  2. Locate and launch the Uninstaller.app
  3. Reboot your Mac (Important)
  4. Locate and launch MediaSealDecryptor.dmg and follow the on-screen instructions to install MediaSeal Decryptor


Next check that 'Fortium Technologies Ltd' software has been allowed to run from Privacy & Security. 



To confirm your installation went successfully, please check the Test menu.  All the required services should appear as Running.


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Contact MediaSeal Support if you have an issue or to answer any questions you may have. Please also review the Quick Start Guides and Product Manuals for more detailed information.

Technical Support


From 01/05/2022 technical support will only be provided to Operating Systems which are currently supported by Apple and Microsoft, or have been unsupported by Apple and Microsoft for less than 3 years. As of May 2022, this means technical support will be provided for Operating Systems newer than macOS 10.12 and Windows 7 SP1. MediaSeal will remain compatible with all existing Operating Systems, and our technical support team will endeavour to assist on all issues. However, long term support will not continue with issues on older Operating Systems should they not be resolved within a reasonable time.

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