Encryption while you work

You receive the message "Your current machine configuration does not support running MediaSeal SecurePlayer"

Modified on: 2019-10-15 14:36:28 +0100



Issue


When opening MediaSeal SecurePlayer on a computer running Windows 7 operating system, you receive the Message "Your current machine configuration does not support running MediaSeal SecurePlayer"



Cause


MediaSeal Secure Player requires a Windows Aero Theme to be enabled and also a compatible Windows Display Driver Model (WDDM) Driver installed to function on Windows 7.  
You can validate your driver version by running dxdiag.exe and selecting each display tab and ensuring the Driver Model is WDDM compatible.


Solution 


Enable Windows Aero Theme

and / or 

Ensure you have installed a compatible driver.


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Can you please tell us how we can improve this article?