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Why is the MediaSeal decryptor icon greyed out?

Modified on: 2022-04-27 17:31:31 +0100


Question:


Why is the MediaSeal decryptor icon greyed out?


Answer:


This means that there is no license present on your computer. Please review the quick start guide or software manual to help you complete the registration, installation and activation processes.

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Contact Us


Contact MediaSeal Support if you have an issue or to answer any questions you may have. Please also review the Quick Start Guides and Product Manuals for more detailed information.

Technical Support


From 01/05/2022 technical support will only be provided to Operating Systems which are currently supported by Apple and Microsoft, or have been unsupported by Apple and Microsoft for less than 3 years. As of May 2022, this means technical support will be provided for Operating Systems newer than macOS 10.12 and Windows 7 SP1. MediaSeal will remain compatible with all existing Operating Systems, and our technical support team will endeavour to assist on all issues. However, long term support will not continue with issues on older Operating Systems should they not be resolved within a reasonable time.

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