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Why is my file only able to play with Secure Player/Secure Viewer?


Modified on: 2022-04-27 17:52:26 +0100


Question:


Why is my file only able to play with Secure Player/Secure Viewer?


Answer:


Files with the .MSF file extension will need to be played in Secure Player/Secure Viewer applications. If your encrypted files do not end with .MSF, then they can be accessed using your preferred application.  If your application is not white-listed or available in the compatibility list for MediaSeal, please contact our support team (support@mediaseal.com) to request adding the applicaiton.  You will need your application's process name and operating system it runs on.


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