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You see "IPC: not connected to DecryptorTray"?

Modified on: 2026-10-12 16:45:01 +0100

This message means MediaSeal File System cannot connect to DecryptorTray because the service is not running. While it is disconnected, the volume stays inactive and Activate may be unavailable.

Troubleshooting Steps

  1. Start MediaSeal Decryptor so that DecryptorTray is running.
  2. In MediaSeal File System, click Refresh.
  3. Confirm the status changes to DecryptorTray: connected. The volume should then be available to activate.
  4. If it remains disconnected, open the MediaSeal Decryptor Test report and check that both services show Running. See the MediaSeal Decryptor Troubleshooting Checklist.

If DecryptorTray still will not start, take a screenshot of the main window and Diagnostics page, then contact MediaSeal Support.

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Contact MediaSeal Support if you have an issue or to answer any questions you may have. Please also review the Quick Start Guides and Product Manuals for more detailed information.

Technical Support


From 01/05/2022 technical support will only be provided to Operating Systems which are currently supported by Apple and Microsoft, or have been unsupported by Apple and Microsoft for less than 3 years. As of May 2022, this means technical support will be provided for Operating Systems newer than macOS 10.12 and Windows 7 SP1. MediaSeal will remain compatible with all existing Operating Systems, and our technical support team will endeavour to assist on all issues. However, long term support will not continue with issues on older Operating Systems should they not be resolved within a reasonable time.

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