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How to enable Encryptor diagnostic logging on Windows

Modified on: 2020-08-18 15:45:38 +0100

By default, only basic information is logged by the Encryptor.  To assist in diagnosing issues, the Encryptor can be started in diagnostic logging mode.

To enable logging:

  • Quit the Encryptor
  • Open a command prompt  (type cmd in the search and press Enter)

  • Type "c:\Program Files (x86)\MediaSeal\Encryptor\Encryptor.exe" --level trace
  • Press Enter

The diagnostic log file location on Microsoft Windows is %Appdata%\MediaSeal\Storage\Encryptor.log

This can then be sent to the MediaSeal team for analysis.

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