By default, only basic information is logged by the Encryptor. To assist in diagnosing issues, the Encryptor can be started in diagnostic logging mode.
To enable diagnostic logging:
- Quit the Encryptor
- Open the Terminal application
- Type /Applications/MediaSeal/Encryptor.app/Contents/MacOS/Encryptor --level trace
- Press Enter
The diagnostic log file location on macOS is ~/.config/MediaSeal/Storage/Encryptor.log
This can then be sent to the MediaSeal team for analysis.