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How to enable Encryptor diagnostic logging on macOS

Modified on: 2020-08-18 15:49:48 +0100

By default, only basic information is logged by the Encryptor.  To assist in diagnosing issues, the Encryptor can be started in diagnostic logging mode.

To enable diagnostic logging:

  • Quit the Encryptor
  • Open the Terminal application
  • Type /Applications/MediaSeal/ --level trace
  • Press Enter

The diagnostic log file location on macOS is ~/.config/MediaSeal/Storage/Encryptor.log

This can then be sent to the MediaSeal team for analysis.

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