Support Center

Securing your content
Apple M1 Support Windows 11 Support

Frequently Asked Questions

Frequently Asked Questions


  • Question Does MediaSeal support Two-Factor Authentication (2FA)? Answer Yes, MediaSeal supports Two-Factor Authentication (2FA).   There are 3 different levels...

    2020-08-14 16:49:46 +0100

  • Question What is an iLok? Answer An iLok is a USB device that holds licenses for MediaSeal software products. Note:...

    2020-08-14 16:50:49 +0100

  • Question Where can I purchase an iLok? Answer For information on purchasing an iLok key please visit www.ilok.com

    2019-10-15 16:22:07 +0100

  • Question What is password only authentication? Answer Password Only is a single-factor authentication (1FA) method for accessing MediaSeal encrypted content...

    2020-08-14 16:52:14 +0100

  • Question Do I need an iLok account for MediaSeal to work? Answer For Single-Factor authentication (1FA) "password only": No.  You...

    2020-08-14 16:54:49 +0100

  • Question What levels of protection can be applied to content? Answer There are 3 different levels of protection:  Content can...

    2020-08-14 16:58:28 +0100

  • Question What is an iLok account? Answer An iLok account is an account with a 3rd party license management provider...

    2020-08-14 17:02:17 +0100

  • Question Is the password to access a file different for each user? Answer A unique password can be set for...

    2020-08-14 17:03:27 +0100

  • Question What is MediaSeal? Answer MediaSeal® is a robust, multi-layered content security platform that has been specifically designed for media...

    2020-08-17 16:13:14 +0100

  • Question Is MediaSeal compatible with Apple M1? Answer Currently, MediaSeal is not compatible with Apple M1 processor however, we are...

    2021-07-13 15:15:27 +0100

Fortium