Support Center

Product support and useful documentation

Fortium Product Support

General

Latest Release Notes (1)

Latest Release Notes

Frequently Asked Questions (29)

Frequently Asked Questions

Updates (1)

MediaSeal Updates

MediaSeal Decryptor

MediaSeal Decryptor FAQ (27)

MediaSeal Decryptor FAQ

Decryptor Troubleshooting (33)

Decryptor Troubleshooting

Decryptor Installation (7)

Decryptor

Decryptor Quick Start Guide (2)

Decryptor Quick Start Guide

Decryptor Manual (1)

Decryptor Manuals

MediaSeal Encryptor

Encryptor FAQ's (5)

Encryptor FAQ's

Encryptor Troubleshooting (3)

Encryptor Troubleshooting

Encryptor Installation (1)

Encryptor Installation

Encryptor Manual (1)

MediaSeal Encryptor Manual

MediaSeal Secure Player

Secure Player FAQ's (4)

Secure Player FAQ's

Secure Player Troubleshooting (3)

Secure Player Troubleshooting

Secure Player Manual (1)

MediaSeal Secure Player Manual

MediaSeal Secure Viewer

Secure Viewer FAQ's (4)

Secure Viewer FAQ's

MediaSeal App

MediaSeal App FAQ's (12)

MediaSeal App Troubleshooting (1)

MediaSeal App Manual (1)

MediaSeal Portal

Portal FAQ's (6)

Contact Us


Contact MediaSeal Support if you have an issue or to answer any questions you may have. Please also review the Quick Start Guides and Product Manuals for more detailed information.

Technical Support


From 01/05/2022 technical support will only be provided to Operating Systems which are currently supported by Apple and Microsoft, or have been unsupported by Apple and Microsoft for less than 3 years. As of May 2022, this means technical support will be provided for Operating Systems newer than macOS 10.12 and Windows 7 SP1. MediaSeal will remain compatible with all existing Operating Systems, check here and our technical support team will endeavour to assist on all issues. However, long term support will not continue with issues on older Operating Systems should they not be resolved within a reasonable time.

Fortium