Please send enough information for Support to identify your MediaSeal File System version, Mac configuration, and the issue you encountered....

Encrypted files cannot be opened directly from their original folder in Finder. Use the checks below to locate the file...

Files in a mapped folder should also appear in the MediaSeal Volume. Check these items if you cannot see a...

MediaSeal requires the volume to be inactive so it can apply settings or mapped-folder changes before the volume is activated...