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Why can't I open an encrypted file from its original folder?

Modified on: 2026-10-12 16:43:52 +0100

Encrypted files cannot be opened directly from their original folder in Finder. Use the checks below to locate the file in the MediaSeal Volume and open it there.

Troubleshooting Steps

1. Find the mapped folder

In Finder, open the folder that is mapped to MediaSeal. If you are not sure which folder is mapped, check Mapped Directories in the MediaSeal File System window.

2. Find the file in the MediaSeal Volume

Open the mounted MediaSeal Volume and locate the same file there. Files placed in a mapped folder should appear in the volume.

3. Open it from the volume

Double-click the file in the MediaSeal Volume, or right-click it and choose Open With to select an application.

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Contact MediaSeal Support if you have an issue or to answer any questions you may have. Please also review the Quick Start Guides and Product Manuals for more detailed information.

Technical Support


From 01/05/2022 technical support will only be provided to Operating Systems which are currently supported by Apple and Microsoft, or have been unsupported by Apple and Microsoft for less than 3 years. As of May 2022, this means technical support will be provided for Operating Systems newer than macOS 10.12 and Windows 7 SP1. MediaSeal will remain compatible with all existing Operating Systems, and our technical support team will endeavour to assist on all issues. However, long term support will not continue with issues on older Operating Systems should they not be resolved within a reasonable time.

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