Question: How do I generate a MediaSeal test report and send to Support? Answer: To generate a MediaSeal Test report,...

Question: What if I get a Fatal Error message? Answer: If you get a message that reads, "Fatal Error" as...

Symptoms: When MediaSeal Decryptor v3.7 and below is launched on Windows 11, the terminal window will persist even after the...

Problem When the MediaSeal installation fails due to a persistent system error, such as the "Unknown Error occurred in .\CopyInf.cpp"...

You get the error message "A secure connection could not be established using this port; maybe it does not support...

Main Troubleshooting Steps 1 Verify MediaSeal Decryptor Installation Ensure that your MediaSeal Decryptor software is installed and running.  You should...