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How do I generate a Mediaseal test report?

Modified on: 2024-06-24 14:50:26 +0100

Question:


How do I generate a MediaSeal test report and send to Support?


Answer:


To generate a MediaSeal Test report right-click on the MediaSeal icon, running in your taskbar, near your system clock, then click the 'Test' tab.


A test window will open that contains the test information.  To send the info to our support team just click on 'Send to Support', then send this report generated to us. 


The Test report contains basic information about the status of your MediaSeal software installation and is used for troubleshooting.

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Contact Us


Contact MediaSeal Support if you have an issue or to answer any questions you may have. Please also review the Quick Start Guides and Product Manuals for more detailed information.

Technical Support


From 01/05/2022 technical support will only be provided to Operating Systems which are currently supported by Apple and Microsoft, or have been unsupported by Apple and Microsoft for less than 3 years. As of May 2022, this means technical support will be provided for Operating Systems newer than macOS 10.12 and Windows 7 SP1. MediaSeal will remain compatible with all existing Operating Systems, and our technical support team will endeavour to assist on all issues. However, long term support will not continue with issues on older Operating Systems should they not be resolved within a reasonable time.

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