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What if I get a Fatal Error message?

Modified on: 2023-06-12 17:26:54 +0100


Question:


What if I get a Fatal Error message?


Answer:



If you get a message that reads, "Fatal Error" as pictured below, download iLok license manager from iLok.com, then reboot the computer and try reopening MediaSeal.



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Contact MediaSeal Support if you have an issue or to answer any questions you may have. Please also review the Quick Start Guides and Product Manuals for more detailed information.

Technical Support


From 01/05/2022 technical support will only be provided to Operating Systems which are currently supported by Apple and Microsoft, or have been unsupported by Apple and Microsoft for less than 3 years. As of May 2022, this means technical support will be provided for Operating Systems newer than macOS 10.12 and Windows 7 SP1. MediaSeal will remain compatible with all existing Operating Systems, and our technical support team will endeavour to assist on all issues. However, long term support will not continue with issues on older Operating Systems should they not be resolved within a reasonable time.

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