Decryptor Troubleshooting
Decryptor Troubleshooting
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Issue You receive the message "Could not connect to the server to complete the file authentication." Cause The Decryptor Client...
2019-10-16 16:57:19 +0100
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Issue You receive the message "Authentication requires an iLok, and no iLoks were found." Cause MediaSeal Decryptor Client cannot find...
2019-11-08 11:30:02 +0000
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Issue You receive the message “Your iLok is not permitted to view this content” Cause You inserted an incorrect physical...
2019-11-08 10:39:30 +0000
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Issue You receive the message “The file access time is closed” Cause The file that you are attempting has either...
2019-10-16 16:56:40 +0100
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Issue You receive the message “The server does not know about that file” Cause You are trying to open a...
2019-10-16 16:56:58 +0100
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Issue You receive the message “Password is Incorrect” Cause You have entered the incorrect password Solution Re-enter the correct password....
2019-10-16 16:55:54 +0100
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Issue You receive the message “The file authorization type is not supported” Cause You are trying to access content with...
2019-10-16 11:33:42 +0100
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Issue You receive the message “Unknown reason” Cause When authenticating access to content, the MediaSeal Decryptor Client validates each aspect...
2019-10-16 16:54:21 +0100
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Issue You Receive a System Error api-ms-win-crt-runtime-l1-1-0.dll is Missing Cause An Update for Universal C Runtime in Windows is missing...
2019-05-21 16:48:09 +0100
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Issue You receive a message when installing MediaSeal Decryptor Client Cause iLok License Manager is currently running preventing MediaSeal Decryptor...
2019-10-16 15:47:58 +0100
