Support Center

Product support and useful documentation

Cannot connect to the MediaSeal service?

Modified on: 2019-10-16 15:50:07 +0100

If you cannot connect to the MediaSeal service, you should first check your computer is connected to your network and check you have a working internet connection.

If you can connect to a web-site in a browser, but MediaSeal fails when you perform a connectivity test, you might be located behind a proxy server. 

Speak to your  Local IT Administrator for further details. If you are behind a proxy, you can configure your settings in the MediaSeal Decryptor application. 

Go to the application icon, and click on the "Manage Zone Endpoint" menu item. You can configure your proxy settings there. 


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Can you please tell us how we can improve this article?