You receive the message "Could not connect to the server to complete the file authentication."
The Decryptor Client cannot connect to https://gs.cloud.mediaseal.com or your custom Zone Endpoint Address to authenticate access to the Encrypted content.
Make sure you have connectivity to your Zone Endpoint Address. The default Endpoint Address is https://gs.cloud.mediaseal.com.
You may need to configure Decryptor Client proxy settings, alternatively contact your System Administrator for further assistance.