Issue

You receive the message "Could not connect to the server to complete the file authentication."

Cause

The Decryptor Client cannot connect to https://gs.cloud.mediaseal.com or your custom Zone Endpoint Address to authenticate access to the Encrypted content.

Solution

Make sure you have connectivity to your Zone Endpoint Address. The default Endpoint Address is https://gs.cloud.mediaseal.com.
You may need to configure Decryptor Client proxy settings, alternatively contact your System Administrator for further assistance.