Support Center

Product support and useful documentation

You Receive a Message "Could not connect to the server to complete the file authentication."


Modified on: 2019-10-16 16:57:19 +0100

Issue


You receive the message "Could not connect to the server to complete the file authentication."


Cause


The Decryptor Client cannot connect to https://gs.cloud.mediaseal.com or your custom Zone Endpoint Address to authenticate access to the Encrypted content.


Solution


Make sure you have connectivity to your Zone Endpoint Address. The default Endpoint Address is https://gs.cloud.mediaseal.com.
You may need to configure Decryptor Client proxy settings, alternatively contact your System Administrator for further assistance.



Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Can you please tell us how we can improve this article?

Fortium