Encryption while you work

You Receive a Message "Authentication process timed out"

Modified on: 2019-05-21 16:51:06 +0100



Issue


You receive the message "Authentication process timed out."


Cause


You attempted to access a MediaSeal protected file and you have not authenticated the file in the allowed time.

When prompted for the password, the authorization request dialog box shows a auto-deny countdown timer in the bottom left.  When the countdown is reached, if you have not entered a password you will receive this message.


Solution


Re-open the file and authenticate immediately.



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