Encryption while you work

You Receive a Message “The server does not know about that file”

Modified on: 2019-10-16 16:56:58 +0100



Issue


You receive the message “The server does not know about that file”


Cause


You are trying to open a file that required server authentication, and MediaSeal Decryptor Client cannot authenticate the file with the server.


Solution


Change to the correct Zone Endpoint.

If you are connected to the correct Zone Endpoint and you still receive the message, the authentication server may be offline. Please contact the content owner to verify the server status.



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