Support Center

Product support and useful documentation
Solution home MediaSeal Decryptor Decryptor Troubleshooting

MediaSeal Does Not Prompt for a Password on Windows 7 (Error 1075 When Starting MediaSeal Message Exchanger for Tray application)

Modified on: 2019-11-08 10:58:57 +0000

Symptoms


MediaSeal Decryptor installs, however you are not prompted for a password when opening encrypted content.

Windows Updates is turned off or machine is not connected to Windows Updates

The MediaSeal Message Exchanger for Tray application service is not running (When starting the service you receive error 1075)


Systems Affected


Windows 7

Windows Server 2008


Issue


The MediaSeal Decryptor Driver is not installed correctly.


Cause


MediaSeal Driver software is signed with a SHA-2 Code signing certificate which is not supported by default in earlier versions of Windows. This is usually not an issue when Windows updates are applied.   The certificate is reported as not trusted when attempting to install the driver as part of the MediaSeal installation process or separately due missing Windows Updates.


Solution


Install the update via Windows Update

                        - or -

Download the Microsoft Security Advisory 3033929


https://docs.microsoft.com/en-us/security-updates/SecurityAdvisories/2015/3033929


For more information, please visit


https://support.microsoft.com/en-us/help/3033929/microsoft-security-advisory-availability-of-sha-2-code-signing-support





Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Can you please tell us how we can improve this article?

Contact Us


Contact MediaSeal Support if you have an issue or to answer any questions you may have. Please also review the Quick Start Guides and Product Manuals for more detailed information.

Technical Support


From 01/05/2022 technical support will only be provided to Operating Systems which are currently supported by Apple and Microsoft, or have been unsupported by Apple and Microsoft for less than 3 years. As of May 2022, this means technical support will be provided for Operating Systems newer than macOS 10.12 and Windows 7 SP1. MediaSeal will remain compatible with all existing Operating Systems, and our technical support team will endeavour to assist on all issues. However, long term support will not continue with issues on older Operating Systems should they not be resolved within a reasonable time.

More articles in Decryptor Troubleshooting

See all 33 articles

Fortium