Encryption while you work

You receive the message "The MediaSeal decryptor tray is already running"

Modified on: 2019-11-12 15:03:23 +0000



Issue


You receive the message "The MediaSeal decryptor tray is already running, please check your system tray or alternatively the MediaSeal decryptor could be running as a headless system service.




Cause


MediaSeal Decryptor is already running and only 1 instance is permitted to run at a time.  You are trying to open MediaSeal Decryptor when it is already running.  The application may be running as a headless service, or running your account or under a different user account.


Resolution


Quit MediaSeal Decryptor from under the account where Decryptor is running. 


Or


Stop the MediaSeal Headless Service



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