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How to enable Decryptor diagnostic logging on Windows

Modified on: 2020-08-17 18:32:01 +0100

By default, only basic information is logged by the Decryptor.  To assist in diagnosing issues, the Decryptor can be started in diagnostic logging mode.

To enable logging:

  • Quit the Decryptor (click on the Decryptor tray icon and click Quit)
  • Open a command prompt  (type cmd in the search and press Enter)

  • Type "c:\Program Files (x86)\MediaSeal\Decryptor\DecryptorTray.exe" --level trace
  • Press Enter

The diagnostic log file location on Microsoft Windows is %Appdata%\MediaSeal\Storage\Decryptor.log

This can then be sent to the MediaSeal team for analysis.

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