By default, only basic information is logged by the Decryptor. To assist in diagnosing issues, the Decryptor can be started in diagnostic logging mode.
To enable logging:
- Quit the Decryptor (click on the Decryptor tray icon and click Quit)
- Open a command prompt (type cmd in the search and press Enter)
- Type "c:\Program Files (x86)\MediaSeal\Decryptor\DecryptorTray.exe" --level trace
- Press Enter
The diagnostic log file location on Microsoft Windows is %Appdata%\MediaSeal\Storage\Decryptor.log
This can then be sent to the MediaSeal team for analysis.