By default, only basic information is logged by the Decryptor. To assist in diagnosing issues, the Decryptor can be started in diagnostic logging mode.
To enable diagnostic logging:
- Quit the Decryptor (click on the Decryptor tray icon and click Quit)
- Open the Terminal application
- Type /Applications/MediaSeal/DecryptorTray.app/Contents/MacOS/DecryptorTray --level trace
- Press Enter
- Please attempt to open a MediaSeal file to generate the log entries
The diagnostic log file location on macOS is ~/.config/MediaSeal/Storage/Decryptor.log
This can then be sent to the MediaSeal team for analysis.