Support Center

Product support and useful documentation

How to enable Decryptor diagnostic logging on macOS

Modified on: 2021-02-05 09:47:53 +0000

By default, only basic information is logged by the Decryptor.  To assist in diagnosing issues, the Decryptor can be started in diagnostic logging mode.

To enable diagnostic logging:

  • Quit the Decryptor (click on the Decryptor tray icon and click Quit)
  • Open the Terminal application
  • Type /Applications/MediaSeal/ --level trace
  • Press Enter
  • Please attempt to open a MediaSeal file to generate the log entries

The diagnostic log file location on macOS is ~/.config/MediaSeal/Storage/Decryptor.log

This can then be sent to the MediaSeal team for analysis.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Can you please tell us how we can improve this article?