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Apple M1 Support Windows 11 Support

How to enable Decryptor diagnostic logging on macOS


Modified on: 2021-02-05 09:47:53 +0000

By default, only basic information is logged by the Decryptor.  To assist in diagnosing issues, the Decryptor can be started in diagnostic logging mode.

To enable diagnostic logging:

  • Quit the Decryptor (click on the Decryptor tray icon and click Quit)
  • Open the Terminal application
  • Type /Applications/MediaSeal/DecryptorTray.app/Contents/MacOS/DecryptorTray --level trace
  • Press Enter
  • Please attempt to open a MediaSeal file to generate the log entries


The diagnostic log file location on macOS is ~/.config/MediaSeal/Storage/Decryptor.log

This can then be sent to the MediaSeal team for analysis.



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