Support Center

Product support and useful documentation

My MediaSeal DecryptorTray does not start automatically on startup.

Modified on: 2022-05-12 17:45:24 +0100

The com.MediaSeal.EVSDecryptorTray.plist file needs to be loaded.  This is usually done during the installation process, however sometimes due to system permissions, the feature may not persist. To load please follow the instructions below:

1. From your admin account, open your terminal, type in: 
launchctl unload /Library/LaunchAgents/com.MediaSeal.EVSDecryptorTray.plist

2.  Then type in:

launchctl load /Library/LaunchAgents/com.MediaSeal.EVSDecryptorTray.plist
3.  Reboot your computer and see if the feature persists on startup

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Can you please tell us how we can improve this article?