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How do I generate a Mediaseal test report?

Modified on: 2025-07-14 10:07:44 +0100

Question:


How do I generate a MediaSeal test report and send to Support?


Answer:


To generate a MediaSeal Test report, right-click on the MediaSeal icon, running in your taskbar, near your system clock, then click the 'Test' tab.


A test window will appear with basic details about your MediaSeal installation used for troubleshooting. To send this information to our support team, click 'Send to Support' and then send the report. If email is not enabled on your machine, use the Copy button to copy the report into the clipboard and paste it into a text file to send to us.



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Contact Us


Contact MediaSeal Support if you have an issue or to answer any questions you may have. Please also review the Quick Start Guides and Product Manuals for more detailed information.

Technical Support


From 01/05/2022 technical support will only be provided to Operating Systems which are currently supported by Apple and Microsoft, or have been unsupported by Apple and Microsoft for less than 3 years. As of May 2022, this means technical support will be provided for Operating Systems newer than macOS 10.12 and Windows 7 SP1. MediaSeal will remain compatible with all existing Operating Systems, and our technical support team will endeavour to assist on all issues. However, long term support will not continue with issues on older Operating Systems should they not be resolved within a reasonable time.

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