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You Receive a Message "Authentication requires an iLok, and no iLoks were found."

Modified on: 2019-11-08 11:30:02 +0000

Issue

You receive the message "Authentication requires an iLok, and no iLoks were found."

Cause

MediaSeal Decryptor Client cannot find an iLok, either a physical iLok is not plugged in to the computer, or your MediaSeal iLok license is not activated.

Solution

Insert your physical iLok into the computer, or activate your license. How to activate your iLok license

*If using an older Decryptor client < 3.8.0.90 with a machine activated iLok license, make sure to click "login your machine license" and enter your machine license password.

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Technical Support

From 01/05/2022 technical support will only be provided to Operating Systems which are currently supported by Apple and Microsoft, or have been unsupported by Apple and Microsoft for less than 3 years. As of May 2022, this means technical support will be provided for Operating Systems newer than macOS 10.12 and Windows 7 SP1. MediaSeal will remain compatible with all existing Operating Systems, and our technical support team will endeavour to assist on all issues. However, long term support will not continue with issues on older Operating Systems should they not be resolved within a reasonable time.

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