Encryption while you work

You Receive A Message “Unknown reason”

Modified on: 2019-10-16 16:54:21 +0100



Issue


You receive the message “Unknown reason”


Cause


When authenticating access to content, the MediaSeal Decryptor Client validates each aspect of your authentication credentials. MediaSeal Decryptor Client will display this message when no authentication errors are found.


Solution


Please ensure you have installed the latest version of MediaSeal Decryptor Client, In addition, try changing the detection mode.



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