Issue

When opening a MediaSeal protected file, you do not receive a password prompt.

Cause

MediaSeal Decryptor is not running.

Or

The MediaSeal required services are not running

Or

The MediaSeal file was created with an early generation of the MediaSeal Encryptor.

Or

You are trying to open the file in an unsupported application

Resolution

Ensure MediaSeal Decryptor is running

Or

Change detection mode to compatibility mode.

Or

Check the services are running (Windows)

Check the services are running (macOS)

Or

Submit a new request and include the application name, application vendor, the version and process executable name.