Issue You receive the message “Your account is disabled” Cause Your account has been disabled on the content owner’s authentication...
2019-10-16 12:21:10 +0100
Issue You receive the message “Authentication process timed out” Cause You attempted to access a MediaSeal protected file and you...
2019-10-16 12:24:01 +0100
Issue When opening a MediaSeal protected file, you do not receive a password prompt. Cause MediaSeal Decryptor is not running....
2019-11-08 14:18:46 +0000
Following installation of MediaSeal Decryptor Client application and restarting your computer, the following services should be installed and running. MediaSeal...
2019-11-08 14:20:05 +0000
Issue You receive the message "The MediaSeal decryptor tray is already running, please check your system tray or alternatively the...
2019-11-12 15:03:23 +0000